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How we handle your account information and wallet activity

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your lobby access secure. Every piece of data we hold serves a clear purpose, and you can request changes or deletion at any time.

Account data explainedWallet history retentionRequest deletion anytimeNo third-party saleDevice access disclosed
5000 bd How we handle your account information and wallet activity
PRIVACY CONTACT

How to reach us about your data

If you want to update your details, ask what we hold, or request deletion, our support team can walk you through the process. Live chat is the fastest way to get an answer during peak hours, email works for detailed requests with attachments, and Telegram suits quick follow-ups when you are on the move.

Live Chat Open the chat bubble in the bottom corner of any page—our team sees your message instantly and can pull up your account to confirm what data we hold or start a deletion request on the spot.
Email Support Send your request to the support email listed in your account settings. Attach a screenshot of your account page if you are reporting an error in your stored details, and we will reply within one business day.
Telegram Find our official Telegram handle in the footer. Message us with your registered mobile number so we can verify your identity, then describe what you need—review, correction or deletion—and we will guide you through each step.
DATA SAFEGUARDS

How we protect what you share with us

Your password is hashed before it reaches our database, your payment references are encrypted in transit, and your session tokens expire after thirty minutes of inactivity. We run regular access audits to ensure only authorised staff can view sensitive fields, and we never sell your information to third parties.

Encrypted Connections Every page you visit uses SSL encryption so your login credentials, OTP codes and bKash transaction references cannot be intercepted between your device and our servers. Check the padlock in your browser bar to confirm the connection is secure.
Cookie Purpose We set a session cookie to keep you logged in while you switch between the lobby, wallet and settings pages, and a preference cookie to remember your chosen language. Both expire when you close your browser or log out manually.
Third-Party Sharing Limits We pass only the minimum transaction reference and amount to our payment processor when you deposit via Nagad or Rocket, and we share aggregated, anonymised game statistics with studio partners to improve performance. We do not sell your contact details or browsing history to advertisers.
Data Retention Control You can request a full export of your account data, ask us to correct outdated information, or submit a deletion request that anonymises your profile within ninety days. Open a support ticket with your registered mobile number to start the process.

Privacy questions we hear most often

We collect your mobile number, email address, chosen password and device type so we can verify your identity, send OTP codes and keep your session secure across the lobby, wallet and settings pages.

Active accounts retain transaction history for the current calendar year plus two prior years so you can review past deposits and resolve any disputes. Closed accounts are anonymised after ninety days unless a regulatory hold applies.

Yes. Open a support ticket through live chat, email or Telegram with your registered mobile number, request deletion, and we will anonymise your profile within ninety days, keeping only what local law requires for audit purposes.

We pass only the transaction reference and amount to our payment processor when you deposit, and we share aggregated, anonymised game statistics with studio partners. We do not sell your contact details or browsing history to advertisers or data brokers.

We set a session cookie to keep you logged in and a preference cookie to remember your language choice. Both expire when you log out or close your browser. Blocking them will require you to log in again on every visit.

Contact our support team through live chat, email or Telegram with your registered mobile number. We will send you a full export of your account profile, transaction history and session logs within two business days.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.